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Tag Archives: Voice of The Customer

September 26, 2016 by Wim Rampen

‘Customer Experience’-Experience

May 16, 2016 by Wim Rampen - 1 Comment

“Being Customer Oriented Isn’t the Best Marketing Strategy”

U2's 360 stage by jgarber on Flickr

July 25, 2013 by Wim Rampen - 9 Comments

Experience Economy, Economy Of Experiences, Or..

February 26, 2013 by Wim Rampen - 4 Comments

We Don’t Need An NPS-[fill in the blanks]

Read my E-booklet

October 21, 2012 by Wim Rampen - 4 Comments

My Free E-book: Co-creating Customer Relationships

by Austin Kleon

May 11, 2012 by Wim Rampen - 36 Comments

Sorry NPS, I’m not buying (it)..

Photo by Kraskland on Flick

April 7, 2012 by Wim Rampen - 41 Comments

What Really Replaces Marketing (Madness)..

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