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Listening devices by Abrinsky
May 31, 2015 by Wim Rampen - 3 Comments

Understanding the Customer’s Journey in five steps

And you thought *you* had relationship issues by Sanctu on Flickr
May 26, 2015 by Wim Rampen

The answer to these questions might actually provide you with actionable insight

8091532765_98fc9bb045_o
May 25, 2015 by Wim Rampen - 6 Comments

Five Things To Remember When Mapping The Customer’s Journey

CX-is
December 7, 2014 by Wim Rampen - 8 Comments

Measuring Customer Value in Experience?

harmonize the opposite times by Román P.G. on Flickr
August 31, 2014 by Wim Rampen - 3 Comments

Thinking in Paradoxes

broken_promises_by_herrfous
March 16, 2014 by Wim Rampen - 5 Comments

Big Data, Trust and ‘You as The Product’

Context-is-king
February 2, 2014 by Wim Rampen - 2 Comments

Five Contextual Marketing Design Principles

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