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January 31, 2016 by Wim Rampen - 4 Comments

Over-Engineering The Customer’s Experience

January 23, 2016 by Wim Rampen - 1 Comment

What’s on a Change Agent’s Mind..

October 10, 2015 by Wim Rampen - 4 Comments

I Need a Problem to Solve With My Omni-Channel Customer Experience Strategy

June 6, 2015 by Wim Rampen

5 Reasons Your Customer Experience Efforts Fail

Listening devices by Abrinsky
May 31, 2015 by Wim Rampen - 3 Comments

Understanding the Customer’s Journey in five steps

And you thought *you* had relationship issues by Sanctu on Flickr
May 26, 2015 by Wim Rampen

The answer to these questions might actually provide you with actionable insight

May 25, 2015 by Wim Rampen - 6 Comments

Five Things To Remember When Mapping The Customer’s Journey

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