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Category Archives: Voice of The Customer

February 26, 2013 by Wim Rampen - 4 Comments

We Don’t Need An NPS-[fill in the blanks]

by Austin Kleon

May 11, 2012 by Wim Rampen - 36 Comments

Sorry NPS, I’m not buying (it)..

Pimping Serious Business by Bryan Bruchman

February 7, 2011 by Wim Rampen - 28 Comments

Because it is time you take Customer Service seriously..

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