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Category Archives: Performance Metrics

September 26, 2016 by Wim Rampen

‘Customer Experience’-Experience

Chinese symbols for importance, pay attention, attach importance to, value.

August 26, 2013 by Wim Rampen - 28 Comments

A Matter Of Who And What To Value

February 26, 2013 by Wim Rampen - 4 Comments

We Don’t Need An NPS-[fill in the blanks]

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