A year of blogging in lists, tweets, comments & a big Thank You!Read more "Lists, lists, lists and Thank You!"
Managers in Customer Services don’t need more or new technology, but what is it they do need (to do)? Here’s my take for 2012 and beyond!Read more "Customer Service in 2012 and Beyond Technology.."
I received an email from a Contact Center Manager I think everyone should read. The e-mail, which I publish almost entirely, speaks for itself.Read more "E-mail from a Contact Center Manager"
here’s an overview of the best read posts on my blog in the first 6 months of 2011. Check them out!Read more "Top 5 reads on this blog over the past 6 months.."
Yesterday evening I played around with the business model canvas and came up with my own Value Co-Creation Canvas.. I think it should be self-explanatory in the end, but am sure it isn’t yet. So please help me improve it.Read more "Value Co-Creation Canvas"
I believe we need a fundamental change in our perspective on Customer Service to have a sustainable impact on business results. Here are the changes in “Five perspectives on Customer Services” we need todayRead more "Because it is time you take Customer Service seriously.."