Wim Rampen's Blog
Wim Rampen
Lists, lists, lists and Thank You!
A year of blogging in lists, tweets, comments & a big Thank You! Continue reading
Customer Service in 2012 and Beyond Technology..
Managers in Customer Services don’t need more or new technology, but what is it they do need (to do)? Here’s my take for 2012 and beyond! Continue reading
E-mail from a Contact Center Manager
I received an email from a Contact Center Manager I think everyone should read. The e-mail, which I publish almost entirely, speaks for itself. Continue reading
Top 5 reads on this blog over the past 6 months..
here’s an overview of the best read posts on my blog in the first 6 months of 2011. Check them out! Continue reading
Value Co-Creation Canvas
Yesterday evening I played around with the business model canvas and came up with my own Value Co-Creation Canvas.. I think it should be self-explanatory in the end, but am sure it isn’t yet. So please help me improve it. Continue reading
Because it is time you take Customer Service seriously..
I believe we need a fundamental change in our perspective on Customer Service to have a sustainable impact on business results. Here are the changes in “Five perspectives on Customer Services” we need today Continue reading
