Here are the 5 themes that emerged from the comments to my last post and provide key insights into what is The Real Customer Control Issue.. Continue reading
One of the key-premises of the Social era is that the power has shifted from companies to Customers. The more I think of it, the more I disagree. Here’s why.. Continue reading
I think disagreement and conflict are important ingredients when cooking new solutions to the challenges we face. Yet the challenge lies in dosing it… Continue reading
The real problem I have with all this trust in predictive analytics is twofold: Continue reading
Marketing is far from dead, despite the call-outs we hear from (high-end) Consultants. But marketing needs to change its act. I think there are 7 new jobs for marketeers to drive that.. Continue reading
Why Do B-Schools Still Teach The Famed 4P’s Of Marketing, When Three Are Dead? Here’s my perspective on the relevance of the 4 P’s. Continue reading