Customer Service in 2012 and Beyond Technology..
Managers in Customer Services don't need more or new technology, but what is it they do need (to do)? Here's my take for 2012 and beyond!
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Browsing All posts tagged under »#custserv«
E-mail from a Contact Center Manager
November 5, 2011
I received an email from a Contact Center Manager I think everyone should read. The e-mail, which I publish almost entirely, speaks for itself.
Presentation: Customer Service, Serious Business?
April 22, 2011
Early February I wrote a post titled: Because it is time you take Customer Service seriously. For my speaking engagement on the 2011 Dutch Customer Contact Days in Utrecht this week, I translated the post into a 30-minute presentation, I’d like to share with you here. Please let me know what you think of it… [Read more…]
Because it is time you take Customer Service seriously..
February 7, 2011
To date, the best proxy for good and effective Customer Services (operations), has been set by Bill Price, with his book "The Best Service is no Service". I believe we need a more fundamental change though, in our perspective to finally start having a real and sustainable impact on business results, not just sitting on the cost-side of the equation. I would like to explain so by elaborating on the "Five perspectives on Customer Services" we need today...
Wim Rampen
Talk with me on Twitter
Barry Dalton – Customer Service Stories
- Trust May 10, 2012 Barry Dalton
Mike Boysen – Effective CRM
- Is Social Process really Digital Interaction Process? May 20, 2012 Mitch Lieberman
Value Creator by Brian Vellmure
- Connections, Channels, and Collaboration: New Imperatives for Today’s CIO May 18, 2012 brianvellmure
PGreenblog
- A Guide To Influence(rs) Chapter 1 May 14, 2012 Paul G.
The Customer Revolution
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Social CRM – The Conversation
- CRM Idol 2012: The Candidacy Period Midway May 14, 2012 Paul Greenberg
Graham Hill on Customer Think
- Seven Simple Steps Towards Better Collaboration September 30, 2011 graham_hill
Esteban Kolsky’s Blog
- The New Way to Segment For a 6x Greater Return May 4, 2012 Esteban Kolsky
A. Prem Kumar’s Blog
- Are you the next Zoho? #CRMIdol, now open for APAC too May 2, 2012 ScorpFromHell
Mitch Lieberman’s Blog
- Is Social Process really Digital Interaction Process? May 20, 2012 Mitch Lieberman
Mark Tamis’ Blog
- Go With The Customer Flow February 21, 2012 Mark Tamis
Now on Customer Think
- Generating Leads from a Facebook Fan/Business Page Engagement Strategy May 19, 2012 pm2662
December 9, 2011
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