Browsing All posts tagged under »customer service strategy«

Customer Service in 2012 and Beyond Technology..

December 9, 2011

16

Managers in Customer Services don't need more or new technology, but what is it they do need (to do)? Here's my take for 2012 and beyond!

Because it is time you take Customer Service seriously..

February 7, 2011

24

To date, the best proxy for good and effective Customer Services (operations), has been set by Bill Price, with his book "The Best Service is no Service". I believe we need a more fundamental change though, in our perspective to finally start having a real and sustainable impact on business results, not just sitting on the cost-side of the equation. I would like to explain so by elaborating on the "Five perspectives on Customer Services" we need today...

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Wim Rampen

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