Wim Rampen's Blog
Thoughts, Explorations & Concepts for Customer Driven Marketing & Service Innovation
customer service strategy
Customer Service in 2012 and Beyond Technology..
Managers in Customer Services don’t need more or new technology, but what is it they do need (to do)? Here’s my take for 2012 and beyond! Continue reading
Because it is time you take Customer Service seriously..
I believe we need a fundamental change in our perspective on Customer Service to have a sustainable impact on business results. Here are the changes in “Five perspectives on Customer Services” we need today Continue reading
