Social CRM is not dead, to the contrary. It just isn’t growing up fast enough to really have a business impact. In this post I present 6 observations as to why..Read more "Observations why Social CRM isn’t…."
here’s an overview of the best read posts on my blog in the first 6 months of 2011. Check them out!Read more "Top 5 reads on this blog over the past 6 months.."
This is a story about how Telfort, a Dutch mobile network provider destroys four types of Customer value, with one stroke..Read more "Destroying Customer Value"