As of January 1st 2012 I am who I was in 2011, but with a new job: Manager Customer Intelligence and Brand Management (OHRA). And, what makes the story even better: I get to continue to work together with Coníche. I will also be sitting on the Coníche Board of Inspiration!
December 16, 2011
A year of blogging in lists, tweets, comments & a big Thank You!
September 15, 2011
I'm participating today in an off-site team-building session with the Coniche team.. The theme is "W1nning". Here's my short take on the theme..
July 26, 2011
I want to express my hope for the renaissance of tolerance, because our kids deserve to experience it too.. and since they cannot buy it in milk cartons, I need to teach them..
January 30, 2011
Last week’s post Destroying Customer Value was in it’s essence not about getting attention from the Telco company involved (being Telfort). Fortunately @Telfort is listening in on-line for nearly two years now (I think). They even have a service blog (Dutch only; which turned into another marketing channel after they solved a huge backlog in… [Read more…]
January 20, 2011
This is a story about how Telfort, a Dutch mobile network provider destroys four types of Customer value, with one stroke..
December 31, 2010
Here's a collection of 60+ Reads and Tweets from 2010 that I shared as my personal favorites on Twitter, using the tag #fav10, on December 30 2010. It was a stream covering a wide variety of Customer related topics, like Customer Experience, Social CRM, Service Dominant Logic, Value Co-creation, Service Design, Innovation and a fair share of more general research. Enjoy & please share yours in the comments!
June 2, 2010
Over the past couple of days you may have noticed that I increasingly tweet in Dutch. The reason for this is that I’m actively engaging in the political debate currently unfolding in The Netherlands. Some of the non-Dutch people in my network have shown an interest in understanding what’s at stake in Dutch elections coming… [Read more…]
Barry Dalton – Customer Service Stories Mike Boysen – Effective CRM Arie Goldshlager’s Posterous CRM Strategies by Brian Vellmure PGreenblog The Customer Revolution Social CRM – The Conversation Graham Hill on Customer Think Esteban Kolsky’s Blog A. Prem Kumar’s Blog Mitch Lieberman’s Blog Mark Tamis’ Blog Now on Customer Think
December 31, 2011
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