Chris Bucholtz released his annual overview of Top 20 CRM blogs. Last year he put me on spot number 12 and this year on number 10. I’m proud to be on the list with 19 other bloggers worth your time. Check them out here.
A year of blogging in lists, tweets, comments & a big Thank You!Read more "Lists, lists, lists and Thank You!"
I’m participating today in an off-site team-building session with the Coniche team.. The theme is “W1nning”. Here’s my short take on the theme..Read more "Winning Is a Losing Concept.."
I want to express my hope for the renaissance of tolerance, because our kids deserve to experience it too.. and since they cannot buy it in milk cartons, I need to teach them..Read more "Renaissance.."
Last week’s post Destroying Customer Value was in it’s essence not about getting attention from the Telco company involved (being Telfort). Fortunately @Telfort is listening in on-line for nearly two years now (I think). They even have a service blog (Dutch only; which turned into another marketing channel after they solved a huge backlog in […]Read more "Follow-up on Destroying Customer Value: @Telfort is listening.."
This is a story about how Telfort, a Dutch mobile network provider destroys four types of Customer value, with one stroke..Read more "Destroying Customer Value"
Here’s a collection of 60+ Reads and Tweets from 2010 that I shared as my personal favorites on Twitter, using the tag #fav10, on December 30 2010. It was a stream covering a wide variety of Customer related topics, like Customer Experience, Social CRM, Service Dominant Logic, Value Co-creation, Service Design, Innovation and a fair share of more general research. Enjoy & please share yours in the comments!Read more "#FAV10 – My favorite reads & tweets of 2010 collected –"