Chris Bucholtz released his annual overview of Top 20 CRM blogs. Last year he put me on spot number 12 and this year on number 10. I’m proud to be […]
A year of blogging in lists, tweets, comments & a big Thank You!
I’m participating today in an off-site team-building session with the Coniche team.. The theme is “W1nning”. Here’s my short take on the theme..
I want to express my hope for the renaissance of tolerance, because our kids deserve to experience it too.. and since they cannot buy it in milk cartons, I need to teach them..
Last week’s post Destroying Customer Value was in it’s essence not about getting attention from the Telco company involved (being Telfort). Fortunately @Telfort is listening in on-line for nearly two […]
This is a story about how Telfort, a Dutch mobile network provider destroys four types of Customer value, with one stroke..