As of January 1st 2012 I am who I was in 2011, but with a new job: Manager Customer Intelligence and Brand Management (OHRA). And, what makes the story even better: I get to continue to work together with Coníche. I will also be sitting on the Coníche Board of Inspiration!
December 16, 2011
A year of blogging in lists, tweets, comments & a big Thank You!
December 9, 2011
Managers in Customer Services don't need more or new technology, but what is it they do need (to do)? Here's my take for 2012 and beyond!
November 6, 2011
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? Here's my perspective on the relevance of the 4 P's.
November 5, 2011
I received an email from a Contact Center Manager I think everyone should read. The e-mail, which I publish almost entirely, speaks for itself.
September 15, 2011
I'm participating today in an off-site team-building session with the Coniche team.. The theme is "W1nning". Here's my short take on the theme..
September 7, 2011
Do you still think the Customer is always right? I don't think so! You can read why, and why that is important, in this post.
Barry Dalton – Customer Service Stories Mike Boysen – Effective CRM Arie Goldshlager’s Posterous CRM Strategies by Brian Vellmure PGreenblog The Customer Revolution Social CRM – The Conversation Graham Hill on Customer Think Esteban Kolsky’s Blog A. Prem Kumar’s Blog Mitch Lieberman’s Blog Mark Tamis’ Blog Now on Customer Think
December 31, 2011
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